Shipping Policy

Shipping Information 

We are currently focused solely on sales within the UK.

Processing
Order cut-off time: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam). We process orders from Monday to Friday. Orders are processed within 1 to 2 business days (Monday to Friday). We do not ship on weekends.

Shipping
Our average delivery time is between 7 and 8 business days (Monday to Friday).

Costs
We cover all shipping costs. This means you, as the customer, do not have to pay any shipping fees.

Track Your Order
Stay up to date with the progress of your order through our simple tracking feature. As soon as your order has been shipped, you will receive a tracking number via email. Enter this number on our Order Tracking page to check the status of your delivery and the estimated arrival time. Stay informed and know exactly when your package will arrive.

Couriers
We mainly work with DHL. 

Delay?
We do everything we can to deliver your order as quickly as possible. Of course, delays can occasionally occur. Is your order delayed for more than a week? Please contact us at info@susankate-dresses.com, include your order number, and we will follow up immediately.

Order Not Received?
If you still haven’t received your package after the average delivery time, please contact us at info@susankate-dresses.com with your order number and we will take care of it. You can choose between two options:

  1. We will resend your order completely free of charge.

  2. We will refund your full purchase amount to your account.